# Support **URL:** https://community.factoryio.com/c/support/6.md [Latest](https://community.factoryio.com/latest.md) · [Categories](https://community.factoryio.com/categories.md) --- ## [About the Support category](https://community.factoryio.com/t/about-the-support-category/18)
**Author:** [@brunovgr](https://community.factoryio.com/u/brunovgr)\ **Replies:** 0
Factory I/O general help. Important: This is a public forum, don’t post confidential content such as email addresses and serial keys. --- ## [Trial License Issue in First Run](https://community.factoryio.com/t/trial-license-issue-in-first-run/4677)
**Author:** [@rajshukla112007](https://community.factoryio.com/u/rajshukla112007)\ **Replies:** 3\ **Last updated:** [October 21, 2026, 1:25pm UTC](https://community.factoryio.com/t/trial-license-issue-in-first-run/4677 "2026-10-21T13:25:10Z")
Hello, Today I’ve downloaded Factory IO for first time for free trial run. But I’m not able to select drivers. It’s showing my license is expired on 22 March 2026 but I’ve just downloaded the software for the first time… --- ## [Request for Trial License Extension – Personal Learning Purpose](https://community.factoryio.com/t/request-for-trial-license-extension-personal-learning-purpose/4686)
**Author:** [@thanatorn9013](https://community.factoryio.com/u/thanatorn9013)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 10:27am UTC](https://community.factoryio.com/t/request-for-trial-license-extension-personal-learning-purpose/4686 "2026-10-21T10:27:21Z")
Dear Support Team, I hope you are doing well. I am learning PLC programming for personal study. I really enjoy using the software to practice PLC logic and simulate industrial systems. My trial license has expired rec… --- ## [Issue with Siemens S7-1500 Analog values and PLC SIM V20](https://community.factoryio.com/t/issue-with-siemens-s7-1500-analog-values-and-plc-sim-v20/4679)
**Author:** [@daniel.n.jonsson](https://community.factoryio.com/u/daniel.n.jonsson)\ **Replies:** 2\ **Last updated:** [October 16, 2026, 3:02pm UTC](https://community.factoryio.com/t/issue-with-siemens-s7-1500-analog-values-and-plc-sim-v20/4679 "2026-10-16T15:02:35Z")
Hello all I encountered an issue where i am using TIA V20 with PLCSIM V20 aswell. I used the template to create my TIA project and followed the guide to setup PLCSIM with the sequence. And bools are workign good, both… --- ## [Winsps sequence with JMP and Labeling](https://community.factoryio.com/t/winsps-sequence-with-jmp-and-labeling/4682)
**Author:** [@blazek.sebeborci](https://community.factoryio.com/u/blazek.sebeborci)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 11:30am UTC](https://community.factoryio.com/t/winsps-sequence-with-jmp-and-labeling/4682 "2026-10-15T11:30:39Z")
I would be very happy if someone on here would tell me some details that i’m missing so my sequence would work… I have a button how to test it’s state or compare to 1 or 0 so the program can jump to the correct label … … --- ## [Request for Factory I/O Evaluation License](https://community.factoryio.com/t/request-for-factory-i-o-evaluation-license/4674)
**Author:** [@affaniubada](https://community.factoryio.com/u/affaniubada)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 6:15pm UTC](https://community.factoryio.com/t/request-for-factory-i-o-evaluation-license/4674 "2026-10-06T18:15:07Z")
Hello, I am currently working with TIA Portal V21, S7-1500 and S7-PLCSIM Advanced V8 for educational purposes and PLC training. I would like to use Factory I/O, mainly the Advanced Elevator scene, to practice PLC progr… --- ## [Request for Extended Free Trial for Personal Learning](https://community.factoryio.com/t/request-for-extended-free-trial-for-personal-learning/4672)
**Author:** [@leftercristian\_10](https://community.factoryio.com/u/leftercristian_10)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 6:14pm UTC](https://community.factoryio.com/t/request-for-extended-free-trial-for-personal-learning/4672 "2026-10-06T18:14:23Z")
Hello Factory I/O Support, I’m currently learning PLC programming and using Factory I/O for personal educational purposes. I really enjoy using the software to practice PLC logic and simulate different industrial proces… --- ## [Evaluation License](https://community.factoryio.com/t/evaluation-license/4670)
**Author:** [@a00574719](https://community.factoryio.com/u/a00574719)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 6:13pm UTC](https://community.factoryio.com/t/evaluation-license/4670 "2026-10-06T18:13:54Z")
Hello, I recently installed Factory I/O on my computer for an educational PLC project. However, the Licensing section shows that my trial license expired on April 4, 2025. I had only installed the program recently, so … --- ## [Request for New Trial / Evaluation License](https://community.factoryio.com/t/request-for-new-trial-evaluation-license/4657)
**Author:** [@holbrook.shane2017](https://community.factoryio.com/u/holbrook.shane2017)\ **Replies:** 1\ **Last updated:** [September 24, 2026, 2:27pm UTC](https://community.factoryio.com/t/request-for-new-trial-evaluation-license/4657 "2026-09-24T14:27:18Z")
Hello, I’m currently learning PLC programming using OpenPLC and I’m setting up a personal PLC training environment using OpenPLC Runtime and Modbus TCP. I recently updated Factory I/O to version 2.5.10 and discovered t… --- ## [Factory IO does not respond after a few minutes open](https://community.factoryio.com/t/factory-io-does-not-respond-after-a-few-minutes-open/4654)
**Author:** [@isabellfriend4](https://community.factoryio.com/u/isabellfriend4)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 8:51am UTC](https://community.factoryio.com/t/factory-io-does-not-respond-after-a-few-minutes-open/4654 "2026-09-22T08:51:17Z")
Hi support team, I’ll give a summery. I’m using Factory.io for a unit, and have bought the one month license. before that i had tried to use the program on the trial but found that after maybe five minutes the program wo… --- ## [Trouble with communication between factory IO and Tia Portal](https://community.factoryio.com/t/trouble-with-communication-between-factory-io-and-tia-portal/4641)
**Author:** [@hwj](https://community.factoryio.com/u/hwj)\ **Replies:** 2\ **Last updated:** [September 10, 2026, 6:52pm UTC](https://community.factoryio.com/t/trouble-with-communication-between-factory-io-and-tia-portal/4641 "2026-09-10T18:52:51Z")
I have tried it with both V19 and V21 of TIA Portal. I have connected Factory I/O and TIA Portal to a physical machine (S7-1200 – 1215C DC/DC/DC). I have Factory I/O running with TIA Portal, and I have established a sta… --- ## [Failed to read/write ComDrvS7 Error #509](https://community.factoryio.com/t/failed-to-read-write-comdrvs7-error-509/988)
**Author:** [@joeburmeister](https://community.factoryio.com/u/joeburmeister)\ **Replies:** 1\ **Last updated:** [September 2, 2026, 9:15pm UTC](https://community.factoryio.com/t/failed-to-read-write-comdrvs7-error-509/988 "2026-09-02T21:15:07Z")
Q1. I am using FIO ver 2.4.6 and Siemens S7-1211C PLC with TIA V16. I get the abovementioned error every 5-10 secs. I tried to upgrade to v 2.50 but it did the same thing. Yes, I have enabled full access and checked the … --- ## [Trial License Activation](https://community.factoryio.com/t/trial-license-activation/1310)
**Author:** [@steffen.schuetze](https://community.factoryio.com/u/steffen.schuetze)\ **Replies:** 58\ **Last updated:** [August 13, 2026, 9:01am UTC](https://community.factoryio.com/t/trial-license-activation/1310 "2026-08-13T09:01:59Z")
Hello I just got my Trial edition. but in the License section, it is written (under Current License), that the trial license is expired. under that: Edition: Ultimate Expiration date: Saturday 27 March 2021 up to ver… --- ## [Is this a dead product?](https://community.factoryio.com/t/is-this-a-dead-product/3063)
**Author:** [@karlssmg](https://community.factoryio.com/u/karlssmg)\ **Replies:** 35\ **Last updated:** [July 29, 2026, 6:56pm UTC](https://community.factoryio.com/t/is-this-a-dead-product/3063 "2026-07-29T18:56:52Z")
Is Factory I/O to be considered a dead product by now? I realize you are a very small company but the rate of improvements is basically zero? I’m hoping I’m wrong? Kind regards Mats --- ## [Factory I/O I/O Delay with CCW Micro800 Simulator](https://community.factoryio.com/t/factory-i-o-i-o-delay-with-ccw-micro800-simulator/4613)
**Author:** [@jmukuami](https://community.factoryio.com/u/jmukuami)\ **Replies:** 2\ **Last updated:** [July 13, 2026, 7:20pm UTC](https://community.factoryio.com/t/factory-i-o-i-o-delay-with-ccw-micro800-simulator/4613 "2026-07-13T19:20:12Z")
I’m using Factory I/O with the Allen-Bradley EtherNet/IP driver connected to CCW Micro800 Simulator. Communication works, but the I/O response is very slow with noticeable delays. Has anyone found settings or a better c… --- ## [Is it possible to adjust the speed of the motors?](https://community.factoryio.com/t/is-it-possible-to-adjust-the-speed-of-the-motors/50)
**Author:** [@brunovgr](https://community.factoryio.com/u/brunovgr)\ **Replies:** 2\ **Last updated:** [July 8, 2026, 7:12pm UTC](https://community.factoryio.com/t/is-it-possible-to-adjust-the-speed-of-the-motors/50 "2026-07-08T19:12:01Z")
Yes, you can control the motor speed of some parts by changing the configuration to Analog. This configuration allows you to set the speed using analog values from -10 to 10 V. Check which parts include Analog configura… --- ## [Factory IO connected successfully to PLSIM V20 but simulation does not work](https://community.factoryio.com/t/factory-io-connected-successfully-to-plsim-v20-but-simulation-does-not-work/4603)
**Author:** [@mohabur0909](https://community.factoryio.com/u/mohabur0909)\ **Replies:** 4\ **Last updated:** [June 30, 2026, 4:47pm UTC](https://community.factoryio.com/t/factory-io-connected-successfully-to-plsim-v20-but-simulation-does-not-work/4603 "2026-06-30T16:47:08Z")
Hello, I have a problem with my Factory IO, I connected it successfully to PLCSIM V20, but when I tried to play the simulation it did not response, I have buttons and conveyor, my scenario is when I press the button the … --- ## [Cant connect to driver using plcsim v19](https://community.factoryio.com/t/cant-connect-to-driver-using-plcsim-v19/4598)
**Author:** [@eng.karzan89](https://community.factoryio.com/u/eng.karzan89)\ **Replies:** 6\ **Last updated:** [June 15, 2026, 9:50am UTC](https://community.factoryio.com/t/cant-connect-to-driver-using-plcsim-v19/4598 "2026-06-15T09:50:33Z")
Hi I donwloaded the offical tamplet v15 s7 500 and converted to v19. I tried eveything to connect but it dosnt allow me --- ## [2 PLCs one FactoryIO](https://community.factoryio.com/t/2-plcs-one-factoryio/4529)
**Author:** [@factoryio2](https://community.factoryio.com/u/factoryio2)\ **Replies:** 19\ **Last updated:** [May 21, 2026, 9:40am UTC](https://community.factoryio.com/t/2-plcs-one-factoryio/4529 "2026-05-21T09:40:40Z")
Hey all. Trying to do 2 PLCs on FIO. Is it possible? Any guides / links? Cheers. --- ## [Control IO not respond](https://community.factoryio.com/t/control-io-not-respond/4568)
**Author:** [@a.birgul](https://community.factoryio.com/u/a.birgul)\ **Replies:** 12\ **Last updated:** [May 19, 2026, 8:16am UTC](https://community.factoryio.com/t/control-io-not-respond/4568 "2026-05-19T08:16:33Z")
Control IO stop responding,how can I solve this problem? --- ## [Problem with Factory IO Offset and PLCSIM S1500](https://community.factoryio.com/t/problem-with-factory-io-offset-and-plcsim-s1500/4579)
**Author:** [@ehpakkan](https://community.factoryio.com/u/ehpakkan)\ **Replies:** 3\ **Last updated:** [May 18, 2026, 1:37pm UTC](https://community.factoryio.com/t/problem-with-factory-io-offset-and-plcsim-s1500/4579 "2026-05-18T13:37:52Z")
I have a strange situation, I searched the forum for a solution but it was not possible. I started a Project on TIA V19 (on V16 the same situation) and used the Template from Factory IO. On the Hardware Config, it is p… --- ## [Connection of FActory IO to Siemens PLC CPU 314C -2 PtP](https://community.factoryio.com/t/connection-of-factory-io-to-siemens-plc-cpu-314c-2-ptp/4576)
**Author:** [@mabona.mbaiwa](https://community.factoryio.com/u/mabona.mbaiwa)\ **Replies:** 0\ **Last updated:** [May 13, 2026, 8:15pm UTC](https://community.factoryio.com/t/connection-of-factory-io-to-siemens-plc-cpu-314c-2-ptp/4576 "2026-05-13T20:15:59Z")
Good day. I humbly request for information on how to link the physical PLC to factory IO. I am using Siemens S7 300 CPU314C-2 PtP. I use a Profibus to ethernet converter and it is working well between the Siemens PLC an… --- ## [\[HELP\] Need More Than 64 Analog Outputs in Factory I/O for Large Conveyor Project](https://community.factoryio.com/t/help-need-more-than-64-analog-outputs-in-factory-i-o-for-large-conveyor-project/4575)
**Author:** [@Fernando](https://community.factoryio.com/u/Fernando)\ **Replies:** 3\ **Last updated:** [May 13, 2026, 7:24pm UTC](https://community.factoryio.com/t/help-need-more-than-64-analog-outputs-in-factory-i-o-for-large-conveyor-project/4575 "2026-05-13T19:24:08Z")
Hi everyone, I need help with a pretty serious issue in a large Factory I/O project for my studies. The project is designed to achieve the highest possible speed and coordination between all parts of the machine. Becaus… --- ## [My licence activated but i didn't know about it, now i wanna use it but i can't use it , i wanna use it for school project but now i cant use](https://community.factoryio.com/t/my-licence-activated-but-i-didnt-know-about-it-now-i-wanna-use-it-but-i-cant-use-it-i-wanna-use-it-for-school-project-but-now-i-cant-use/4572)
**Author:** [@eyyub4129](https://community.factoryio.com/u/eyyub4129)\ **Replies:** 1\ **Last updated:** [May 12, 2026, 9:09am UTC](https://community.factoryio.com/t/my-licence-activated-but-i-didnt-know-about-it-now-i-wanna-use-it-but-i-cant-use-it-i-wanna-use-it-for-school-project-but-now-i-cant-use/4572 "2026-05-12T09:09:06Z")
my licence activated but i didn’t know about it, now i wanna use it but i can’t use it , i wanna use it for school project but now i cant use --- ## [Legal right about license](https://community.factoryio.com/t/legal-right-about-license/4570)
**Author:** [@tamt1k58](https://community.factoryio.com/u/tamt1k58)\ **Replies:** 0\ **Last updated:** [May 8, 2026, 12:50pm UTC](https://community.factoryio.com/t/legal-right-about-license/4570 "2026-05-08T12:50:18Z")
I’m intending to make a course with factory IO with siemen S7 1200. I saw that we have 30 days free trial. So my question is that if I record everything in this 30 days free trial, after that 30 days expire, can I keep s… --- ## [Factory IO license is not working after Windows update](https://community.factoryio.com/t/factory-io-license-is-not-working-after-windows-update/4558)
**Author:** [@ahmed-bayoumi93](https://community.factoryio.com/u/ahmed-bayoumi93)\ **Replies:** 2\ **Last updated:** [April 14, 2026, 8:02am UTC](https://community.factoryio.com/t/factory-io-license-is-not-working-after-windows-update/4558 "2026-04-14T08:02:28Z")
Hello, i updated my pc windows after crash of the old windows, the license is activated on the website but in factory io i get this message when i try to enter the serial code or the share code. can you please support… --- ## [I would like to request a trial key.](https://community.factoryio.com/t/i-would-like-to-request-a-trial-key/4561)
**Author:** [@kolhcl13052003](https://community.factoryio.com/u/kolhcl13052003)\ **Replies:** 1\ **Last updated:** [April 14, 2026, 8:00am UTC](https://community.factoryio.com/t/i-would-like-to-request-a-trial-key/4561 "2026-04-14T08:00:51Z")
Hello, I’m a student learning PLC programming with TIA Portal and S7-PLCSIM. My Factory I/O trial has expired, and I currently cannot afford a license. Could you please help extend the trial for educational purposes? --- ## [OPC Client DA/UA Problem](https://community.factoryio.com/t/opc-client-da-ua-problem/1123)
**Author:** [@user22](https://community.factoryio.com/u/user22)\ **Replies:** 16\ **Last updated:** [April 13, 2026, 7:48am UTC](https://community.factoryio.com/t/opc-client-da-ua-problem/1123 "2026-04-13T07:48:02Z")
I have problem wit OPC Client DA/UA. When I to choose OPC server error shows on my screen : The secure channel has been closed: Remote side closed connection. --- ## [Regarding the performance of robots](https://community.factoryio.com/t/regarding-the-performance-of-robots/4535)
**Author:** [@amjavi6](https://community.factoryio.com/u/amjavi6)\ **Replies:** 13\ **Last updated:** [March 5, 2026, 8:41pm UTC](https://community.factoryio.com/t/regarding-the-performance-of-robots/4535 "2026-03-05T20:41:29Z")
Hello: I don’t know if you’re aware that the robot only picks up boxes if the seal is facing upwards; it won’t pick them up if they’re upside down. Please see this video: --- ## [Factory IO and Simatic manager real values not responding](https://community.factoryio.com/t/factory-io-and-simatic-manager-real-values-not-responding/4532)
**Author:** [@kareem.electric93](https://community.factoryio.com/u/kareem.electric93)\ **Replies:** 3\ **Last updated:** [February 13, 2026, 1:50pm UTC](https://community.factoryio.com/t/factory-io-and-simatic-manager-real-values-not-responding/4532 "2026-02-13T13:50:12Z")
Hello Gents, I’m having a serious problem with Factory IO and PLC\_SIM using Simatic Manager. in Level control scene, the bool values are working fine (Q0.0, etc.) but the real values such as (ID30, QD30, etc.) are not … [Next page](https://community.factoryio.com/c/support/6.md?page=1)