# Factory IO 2.4 software cannot run

**URL:** <https://community.factoryio.com/t/factory-io-2-4-software-cannot-run/116>\
**Category:** Uncategorized\
**Created:** [March 19, 2020, 7:35am UTC](https://community.factoryio.com/t/factory-io-2-4-software-cannot-run/116 "2020-03-19T07:35:00Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![goncalo](https://avatars.discourse-cdn.com/v4/letter/g/3be4f8/32.png) [@goncalo](https://community.factoryio.com/u/goncalo)\
**Post date:** [March 19, 2020, 11:11am UTC](https://community.factoryio.com/t/factory-io-2-4-software-cannot-run/116/2 "2020-03-19T11:11:29Z")

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Hi @waklinux,

Can you please send us a log file?  
Here is a topic describing the usual steps to get it: [Obtaining a log file](https://community.factoryio.com/t/obtaining-a-log-file/46)  
As you are not able to open Factory IO to run the console command in the article, you can get the log directly in the ‘C:\Users\<your-user-name\>\AppData\LocalLow\Real Games\Factory IO\Player.log’ folder.  
This folder can be hidden, so a easy way to get to it is to type ‘%userprofile%\AppData\LocalLow\Real Games\Factory IO’ into the explorer:  
 ![log-folder](https://europe1.discourse-cdn.com/flex017/uploads/factoryio/original/1X/9783aa57f11c0cc8341d89267a176d078f505854.png)  
Please contact us on support (at) realgames.pt if you want to keep that information private.

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_[View the full topic](https://community.factoryio.com/t/factory-io-2-4-software-cannot-run/116)._