# Factory IO license is not working after Windows update **URL:** \ **Category:** Licenses\ **Created:** [April 10, 2026, 6:48pm UTC](https://community.factoryio.com/t/factory-io-license-is-not-working-after-windows-update/4558 "2026-04-10T18:48:15Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ahmed-bayoumi93](https://avatars.discourse-cdn.com/v4/letter/a/e274bd/32.png) [@ahmed-bayoumi93](https://community.factoryio.com/u/ahmed-bayoumi93)\ **Post date:** [April 10, 2026, 6:48pm UTC](https://community.factoryio.com/t/factory-io-license-is-not-working-after-windows-update/4558/1 "2026-04-10T18:48:15Z")
![image](https://europe1.discourse-cdn.com/flex017/uploads/factoryio/original/2X/8/8ac2cbf7c7521faaee28deb3b4c98c36ede63208.jpeg) Hello, i updated my pc windows after crash of the old windows, the license is activated on the website but in factory io i get this message when i try to enter the serial code or the share code. can you please support this issue. ---
**Author:** ![ahmed-bayoumi93](https://avatars.discourse-cdn.com/v4/letter/a/e274bd/32.png) [@ahmed-bayoumi93](https://community.factoryio.com/u/ahmed-bayoumi93)\ **Post date:** [April 13, 2026, 5:58pm UTC](https://community.factoryio.com/t/factory-io-license-is-not-working-after-windows-update/4558/2 "2026-04-13T17:58:35Z")
@adriana.silva Hello, can someone help with this issue please? my software version is not anymore activated and no drivers are working, but my license still valid and activated in my account! ---
**Author:** ![adriana.silva](https://dub1.discourse-cdn.com/flex017/user_avatar/community.factoryio.com/adriana.silva/32/752_2.png) [@adriana.silva](https://community.factoryio.com/u/adriana.silva)\ **Post date:** [April 14, 2026, 8:02am UTC](https://community.factoryio.com/t/factory-io-license-is-not-working-after-windows-update/4558/3 "2026-04-14T08:02:28Z")
Hello @ahmed-bayoumi93, Please send us an email to support [at] realgames.pt.