# FIO CRASH! Faulting module name: sglw.dll

**URL:** <https://community.factoryio.com/t/fio-crash-faulting-module-name-sglw-dll/930>\
**Category:** Support\
**Created:** [June 24, 2021, 10:53am UTC](https://community.factoryio.com/t/fio-crash-faulting-module-name-sglw-dll/930 "2021-06-24T10:53:52Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tobiastraff](https://avatars.discourse-cdn.com/v4/letter/t/58956e/32.png) [@tobiastraff](https://community.factoryio.com/u/tobiastraff)\
**Post date:** [June 24, 2021, 10:53am UTC](https://community.factoryio.com/t/fio-crash-faulting-module-name-sglw-dll/930/1 "2021-06-24T10:53:52Z")

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Factory I/O shuts down/crashes after only seconds to minutes after i start the program. I have taken my stationary PC to friends and family and tried there networks, and have had no problems at all.

But if i use my home network or the network of my phone the problem appear.  
I have the same problems while using my Flouating license and the 30day free tiral.

I use factory IO for shool and need this problem fixed soon! The school say they will contact factory io too. But im in a hurry to fix this problem. With out factory IO working ill fale my school work.  
And yea i can do some work at friends houses, but I study and work 100% so i need to be able to do school work from home. Dont have the time to travel around city to city with my 2 screens and my pc.

Below you can see the Administrative Events I get. It’s the same every time.

Faulting application name: Factory IO.exe, version: 2020.3.11.51119, time stamp: 0x60c883a5  
Faulting module name: sglw.dll, version: 2.22.0.0, time stamp: 0x46e51062  
Exception code: 0xc0000005  
Fault offset: 0x00007ea6  
Faulting process ID: 0x2c88  
Faulting application start time: 0x01d768e2f40e1fd4  
Faulting application path: C:\Program Files (x86)\Real Games\Factory IO\Factory IO.exe  
Faulting module path: C:\Program Files (x86)\Real Games\Factory IO\Factory IO\_Data\Plugins\x86\sglw.dll  
Report ID: 4b76f70b-6438-4061-b93c-7a2a4df1e352  
Faulting package full name:  
Faulting package-relative application ID:

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**Author:** ![brunovgr](https://dub1.discourse-cdn.com/flex017/user_avatar/community.factoryio.com/brunovgr/32/12_2.png) [@brunovgr](https://community.factoryio.com/u/brunovgr)\
**Post date:** [June 24, 2021, 6:00pm UTC](https://community.factoryio.com/t/fio-crash-faulting-module-name-sglw-dll/930/2 "2021-06-24T18:00:25Z")

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Hi,

In order to assist you, we need the log file. Please send an email to support [at] realgames.pt and attach the log file to it. See how to get it here: [Obtaining a log file](https://community.factoryio.com/t/obtaining-a-log-file/46)

**Don’t post your log file here since it may contain private information and this is a public forum.**

Thank you

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<div class="post-metadata">

**Author:** ![tobiastraff](https://avatars.discourse-cdn.com/v4/letter/t/58956e/32.png) [@tobiastraff](https://community.factoryio.com/u/tobiastraff)\
**Post date:** [June 27, 2021, 12:24pm UTC](https://community.factoryio.com/t/fio-crash-faulting-module-name-sglw-dll/930/3 "2021-06-27T12:24:41Z")

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Hi  
I mailed support@realgames.pt the “log file”. But i haven’t gotten any response from support that they received the mail.

I understand that they might not have hade the oportunity to look at it yet. I just whant to know they got what they need.

Im thankfull for all the help i can get 😃

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<div class="post-metadata">

**Author:** ![brunovgr](https://dub1.discourse-cdn.com/flex017/user_avatar/community.factoryio.com/brunovgr/32/12_2.png) [@brunovgr](https://community.factoryio.com/u/brunovgr)\
**Post date:** [June 28, 2021, 8:35am UTC](https://community.factoryio.com/t/fio-crash-faulting-module-name-sglw-dll/930/4 "2021-06-28T08:35:41Z")

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Hi,

We replied to you on Jun 25. Please check your spam folder, maybe it’s trapped in there.