# I'm new, I'm great user of Factory I/O before with free license

**URL:** <https://community.factoryio.com/t/im-new-im-great-user-of-factory-i-o-before-with-free-license/4380>\
**Category:** Support\
**Created:** [October 3, 2025, 5:25pm UTC](https://community.factoryio.com/t/im-new-im-great-user-of-factory-i-o-before-with-free-license/4380 "2025-10-03T17:25:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mike](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@mike](https://community.factoryio.com/u/mike)\
**Post date:** [October 3, 2025, 5:25pm UTC](https://community.factoryio.com/t/im-new-im-great-user-of-factory-i-o-before-with-free-license/4380/1 "2025-10-03T17:25:50Z")

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Hi everyone,

I’m very happy to join the factory I/O.

I want to buy Factory i/o, the Siemens version.

But I want to know before if the community is still active.

And can help me if I have problem with license.

big thanks for your answers;

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**Author:** ![adriana.silva](https://dub1.discourse-cdn.com/flex017/user_avatar/community.factoryio.com/adriana.silva/32/752_2.png) [@adriana.silva](https://community.factoryio.com/u/adriana.silva)\
**Post date:** [October 7, 2025, 8:05am UTC](https://community.factoryio.com/t/im-new-im-great-user-of-factory-i-o-before-with-free-license/4380/2 "2025-10-07T08:05:46Z")

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Hello @mike,

Welcome to the forum!  
Factory I/O’s team is always active on the forum to provide any help needed, along with other Factory I/O users.  
You can also contact us directly by sending an email to support [at] realgames.pt.