Can not active Trial license

I have installed FIO on my laptop, but I can not activate the trial license, I got an error as picture below, please help me. Thanks.

Hi @phuoc.huynhduy,

This looks like a problem related to your proxy settings. Factory I/O uses Windows default proxy configuration, meaning that no additional setup should be required.

In this case, what do I need to do to solve this point? I have disabled the proxy but the issue still appears.

Hi @phuoc.huynhduy,

We may need to exchange some private information so it’s best to continue this on our support platform. Please email support at support [at] Thank you :+1: