License problem with reinstalled ver. of Factory I/O

Support Licenses
1

Hi,
After reinstalling the system, I cannot activate Factory I / O as shown in the picture.
I did not deactivate the license on the old copy of the program. What do I need to do now to activate the new copy of the program.

Best regards,
Mark

problem
problem1920×1080 113 KB

2

Please contact support and send us your serial key. Thank you.