Hi @waklinux,
Can you please send us a log file?
Here is a topic describing the usual steps to get it: Obtaining a log file
As you are not able to open Factory IO to run the console command in the article, you can get the log directly in the ‘C:\Users<your-user-name>\AppData\LocalLow\Real Games\Factory IO\Player.log’ folder.
This folder can be hidden, so a easy way to get to it is to type ‘%userprofile%\AppData\LocalLow\Real Games\Factory IO’ into the explorer:
Please contact us on support (at) realgames.pt if you want to keep that information private.