License Deactivation not working

Hello, my laptop died and the factory io license is trapped in the laptop. How can I deactivate the license?

Also, I have a valid license on another computer in my lab, but I get the following error when I try to deactivate this license (license generator not found at this URL)

Hi @vree.peter2!
Please contact us through support so we can help you. Follow this link, click “Contact” and send us a message with your license key (do NOT post it here).
Also, please update your FIO version to 2.4. Using an older version causes the described error. Follow this link for a more in-depth explanation.
Do not hesitate to contact us if you have further questions.